I am so mad.
Ten days ago I went to the doctor because I wanted antibiotics for my parasite. While I was there my doctor guilted me into a TSH test for my thyroid and sent me to Quest Diagnostics in Fleming Island to get my blood drawn. My doctor made it sound like their office was all high tech and stuff and had sent an electronic lab request to Quest but also handed me a hard copy for my records. I went to the lab with my hard copy, they wrote on it, drew a vial of blood, wrote on it again and gave it back to me because I thought that they had an electronic request.
I called my doctor today in hopes of learning the results of my test but they had not received them from Quest. They then called Quest and found that they had no record of me ever having my blood drawn. I drove to Quest with my hard copy of the lab request to see if that would help them to locate my blood and the woman yelled at me (WTF?!) and told me that they had needed that piece of paper to identify my sample. How can a piece of paper be the whole cause of this? Surely they have a better system, right?! They took my piece of paper and told me they would draw me again but I declined, I don’t want to fall through the cracks again.
I drove to my doctor’s office and met with the woman who had been helping me in the morning to locate my sample and gave her the lab request, she and the office manager couldn’t understand why the lab let me keep the piece of paper in the first place and said they would call the office manager at Quest. All of this trouble over a piece of paper. To be fair I had never had to leave a doctor’s office for a lab before and had no clue that they needed the hard copy of my lab request. If they had told me that they needed it I would have gladly left it with them. Having my blood drawn once was painful and time consuming, I really don’t want to do this again.
I can not get over how stupid their process seems to me, really, because they let me keep a piece of paper they can not find my blood? I watched the woman write my name on the vial. Did they draw it just to throw it away? Why waste my time and theirs? The people at my doctors office said that Quest is better than LabCorp, which is my other choice on crappy Cigna, and that “Quest is all about customer service”… AH-HA! Thats where I must have been expecting too much; all my years of working for Rackspace have spoiled me. Quest doesn’t know the meaning of customer service.
I have noticed that in general, since moving to Florida, I feel like I am constantly disappointed in the people I have had to do business with. It seems like I make the mistake of expecting them to be the expert. It makes me not want to trust anyone. Doesn’t anyone strive to do their best anymore? Is this their best? Maybe I am expecting far too much, after all we are just human.